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Support Analyst Job Description

Flourish is seeking a support analyst to join our world-class support team.

Job Duties:

  • Prioritize, investigate, and respond to incoming support tickets.
  • Provide documentation and training to clients to help them resolve tickets. 
  • Follow standard operating procedures to escalate and address tickets. 
  • Manage all client communication around tickets raised. 

Location:

This role is remote.

Requirements:

  • At least one year of previous experience in a technical support role, support engineer, business analyst, or similar role.
  • Experience with a ticket management system (e.g., Jira Service Desk, Zendesk, etc. Jira Service Desk is preferred).
  • Familiarity with collaboration tools like Zoom and Slack.
  • Supreme ability to diagnose and troubleshoot complex technical issues. Technical aptitude and excellent problem-solving skills are critical to being successful in this role. 
  • Proficient written and verbal communication.
  • Ability to prioritize and delegate tasks effectively.
  • Ability to work fast and perform under pressure.
  • Degree in information technology, computer science, or relevant field or equivalent technical experience is preferred.
  • Previous experience with Flourish Software or METRC is preferred.
  • Experience with cannabis cultivation, manufacturing, or distribution is preferred.
  • Familiarity with SQL is preferred.
  • Knowledge of Postman and Grafana is preferred.

What Flourish will provide you:

  • Competitive salary commensurate with experience.  
  • A positive work environment enabling you to develop your skills and collaborate others in a professional environment. 
  • Full benefits including subsidized health, dental, vision insurance as well as uncapped paid time off. 

Apply Today